Delivery Information
Our cut-off for local deliveries to be processed on the same day is 12.00 pm.
Our cut-off for Nationwide deliveries to be processed is 12.00 pm on the previous day of delivery.
Local deliveries (eircodes starting with k32 and A92) can be sent on the same day or on your chosen delivery date.
Nationwide deliveries– all other locations in Ireland, except K32 and A92 eircodes, are sorted for the packhouse, which makes up the bouquets daily before loading onto the courier each evening. The bouquets are whisked around to depots throughout the country overnight, before being loaded into delivery vans in each region the following morning. Some 97% of our orders get delivered the next day, with the remaining orders usually delivered the following day. We can only load our flowers from Monday to Thursday, with the last deliveries on Friday.
Our nationwide flowers are delivered via our courier partner DPD. The recipient will receive a text with a one-hour slot for delivery. If no one is home and a suitable safe place is available, the driver will deliver the flowers to the safe place or to a neighbour.
Northern Ireland
There is no additional charge for deliveries to Northern Ireland, but we are currently unable to facilitate deliveries outside the island of Ireland.
Quality, Complaints & Cancellation Of Orders
Orders can be canceled up to the day before the requested delivery date. As many of our products are perishable, we kindly ask that any concerns be reported within one working day of delivery. We guarantee a minimum of ‘three days’ freshness for our flowers, plants, and related items from the date of delivery. We like to use a variety of flowers, which all have different lifespans, from 3 days, ie: scented stock to up to two weeks, ie: orchids. If you prefer longer lasting flowers please send us an email when you place your order and depending on flowers in season we will select on your behalf. If your flowers arrive damaged on delivery or do not last as expected within this period, please send us a clear photo by email or return them to the delivering florist and we will organise a replacement on the next available delivery day. For all Flowers collected from shop, email us directly withing 3 days,with a copy of payment and or shop receipt, a photo of your flowers, and we will exchange with a fresh replacement bouquet on your arrival to our shop.
If you wish to return a product for reasons other than those outlined above, ie: giftware, please contact Elmgrove directly either by email-info@elmgroveflowerfarm.ie or phone: 041-9884389.
All returned items will be carefully inspected. If the product is found not to be faulty or damaged, we reserve the right to charge for the product and any associated costs.
When returning items, we recommend using a secure postal service and obtaining proof of postage. Our team will provide you with the correct return address. If you experience any difficulty returning an item (for example, due to its size), please let us know and we will assist you.
With all returns please include your order number with all queries, to ensure we can resolve as quickly as possible.
Whilst continually striving for continues high standards. We always appreciate our customers feedback. This is invaluable to maintaing the quality and excellent service we are recognised for.