Delivery Information
Our cut-off for local deliveries to be processed on the same day is 12.00 pm.
Our cut-off for Nationwide deliveries to be processed is 12.00 pm on the previous day of delivery.
Local deliveries (eircodes starting with k32 and A92) can be sent on the same day or on your chosen delivery date.
Nationwide deliveries– all other locations in Ireland, except K32 and A92 eircodes, are sorted for the packhouse, which makes up the bouquets daily before loading onto the courier each evening. The bouquets are whisked around to depots throughout the country overnight, before being loaded into delivery vans in each region the following morning. Some 97% of our orders get delivered the next day, with the remaining orders usually delivered the following day. We can only load our flowers from Monday to Thursday, with the last deliveries on Friday.
Our nationwide flowers are delivered via our courier partner DPD. The recipient will receive a text with a one-hour slot for delivery. If no one is home and a suitable safe place is available, the driver will deliver the flowers to the safe place or to a neighbour.
Northern Ireland
There is no additional charge for deliveries to Northern Ireland, but we are currently unable to facilitate deliveries outside the island of Ireland.
Quality, Complaints & Cancellation Of Orders
Orders can be canceled up to the day before the requested delivery date.
Complaints about the condition of the flowers on arrival must be accompanied by a photo of the flowers at this point.
We provide clear instructions with every delivery to ensure that the flowers last as long as possible.
However, the flowers will suffer if they are subjected to adverse conditions such as too much heat, strong sunlight, and a lack of water, and for this reason, we cannot take responsibility for early die-back after the flowers have been delivered.
We do not accept returned deliveries.
Some of our flowers and plant products may be harmful. For example, lilies can be toxic to cats. Please contact us info@elmgroveflowerfarm.ie if you have any concerns.
Our flowers are seasonal, so occasionally, we contact customers regarding their orders to agree on a suitable substitute. If we are unable to fulfill the order we will make a full refund. Where we cannot make contact, we reserve the right to substitute with a product of similar value.